FAQ

 

What days do you offer delivery?

6 days a week - Monday to Saturday.

 

How far ahead do I have to place my order?

We source our fresh flowers early each morning. The cut off time for delivery is 10.30pm the night before.

For urgent orders, please call Ashleigh on 0431 548 257, or use our Contact form to send us an email.

 

Where do you deliver?

Our studio is based in Belgrave, part of the beautiful Dandenong Ranges. We deliver fresh flowers and gifts to most suburbs of Melbourne and the Yarra Valley. Gift-packs and other items can be sent Australia-wide, by parcel post. Please let us know if your order is a gift, and we will gift-wrap and include a card message.

 

How much is delivery?

Courier fees vary by suburb and are calculated at checkout. 

We offer FREE delivery to the following suburbs: Belgrave, Belgrave South, Belgrave Heights, Tecoma.

For a complete list of postcodes, visit 'Delivery Postcodes' in our FAQ drop-down menu.

 

Can I collect my order from the studio?

We do not currently offer Pick Up as an option. We do, however, offer FREE delivery to suburbs within the 3160 area, and $8 delivery to the suburbs surrounding Belgrave, such as Upwey, Kallista, Sherbrooke, Selby, etc.

 

Do I have to order online?

Our online store is open 24/7, however you can text/call us on 0431 548 257 or email floral.alchemy@outlook.com during business hours.